Director of Property Management

Position: Director of Property Management

Program: Property Management

Status: Full Time, Exempt

Work Location: 1400 Parkmoor Avenue, Suite 190, San Jose, CA 95126

Immediate Supervisor: ExecutiveDirector

Company Description:

Charities Housing is a non-profit entity whose purpose is to develop, own and manage affordable housing throughout Santa Clara County. Charities Housing has a range of housing types in its existing portfolio of 1,100+ units including new and rehabbed multi-family, seniors, special needs, and SRO rental properties. Charities Housing provides a supportive working environment where all staff collaborate as part of the team while working independently to meet the goals of the organization.

General Nature of Position:

The Director of Property Management is responsible for overseeing the management of all properties and ensures that the properties are managed and maintained consistent with the financial, physical, regulatory and social goals, standards and requirements of Charities Housing and its funders. The Director of Property Management oversees the provision of services provided to residents therein. The Director of Property Management ensures all personnel of the Property Management Department are fully supported, trained and embrace the organization’s mission. The Director of Property Management participates as part of the Management Team.

Supervision Received and Exercised:

The Director of Property Management receives supervision from the Executive Director and may receive direction from other members of the Management Team. The Director of Property Management provides direct supervision to the Regional Property Supervisors and Compliance Manager, and may provide general supervision to other lower level property management staff as necessary.

Salary Range:

DOE. Competitive compensation package includes full benefits (medical, dental, vision, and 401(k)).

Essential Duties & Responsibilities:

The following duties are normal for this position; other duties may be required and assigned. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

  1. Responsible for the financial, compliance and physical aspects of the assets across the portfolio.

  2. Review financial and variance reports on monthly and quarterly basis and timely correction measures as necessary.

  3. Reviews vacancy reports; monitors resident income re-certifications; supervises provision of a variety of additional analytical/statistical reports on the operation of the division, program compliance, HUD-required forms, and other activities within the portfolio.

  4. Reviews, interprets and applies applicable laws and regulations. Responsible for compliance with Fair Housing, Non-Discrimination, and housing legislation.

  5. Manages and maintains properties in accordance with commitments made to lenders, investors and regulators. Update management plans, agreements and other policy documents.

  6. Monitors and evaluates the efficiency and effectiveness of resident service delivery methods and procedures.

  7. Develop capital needs plan for all properties.

  8. Participates as requested by the development department staff to review plans of new developments and provide recommendations on design, unit type and affordability mix, and overall project feasibility.

  9. Plans and oversees the lease-up and set-up of new properties; designs appropriate Resident Selection Criteria, Property Management Plans, Agreements and Forms.

  10. Works closely with other Charities Housing departments, and external owners and agencies.

  11. Responds to public and resident questions and complaints/disputes; negotiates and resolves the most sensitive and controversial issues; conducts formal hearings as necessary.

  12. Recommends modifications to property management programs, policies, and procedures as appropriate.

  13. Selects, trains, motivates and evaluates assigned personnel; prepares and conducts regular and timely performance evaluations; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures; conducts periodic on-site audits of all properties.

  14. Participate as a member of the Management Team in the development of company’s strategic direction and ensure that the property management department and employees are working towards achieving these strategic goals and objectives.


  1. Required technical knowledge, skills & abilities:

  • Advanced level of spreadsheet and word processing computer skills

  • Knowledge in accounting, finance, real estate principles or related fields

  • Knowledge in business correspondence and ability to proofread for grammar, spelling and punctuation with a high degree of accuracy

  • Knowledge of California real estate law, rules and regulations relating to property management

  1. Required interpersonal and organizational skills:

  • Ability to complete multiple tasks under fixed time constraints and deadlines

  • Ability to self motivate and work with minimal direction to complete complex tasks

  • Ability to be responsive to requests in person, by email or phone

  • Comfortable seeking assistance when necessary

  • Capable of negotiating between competing interests and making difficult decisions

  1. Required education:

  • B.A. in business administration or equivalent

  1. Required experience:

  • Seven years of progressive, relevant experience in property management

  • Five years of experience supervising three or more staff

  • Experience working successfully in a team

  1. Physical requirements:

  • Extensive use of computers and telephone

  • Sitting for extended periods of time

  • Ability to attend meetings both on-site and off-site including construction sites where physical barriers are present

  1. Other:

  • Valid California driver license, auto insurance and own transportation

  1. Preferred:

  • Additional education such as relevant Masters degrees

  • Experience with Yardi Voyager version 6, or related property management software

  • Certification in Tax Credit Compliance or other property management certifications

  • Knowledge of rules and regulations relating to HUD and low income housing tax credits

  • Valid California real estate salesperson or broker license

To apply:

Principals only. No calls please. We will only respond to those persons who are deemed qualified at the sole discretion of Charities Housing. This position will remain open until it has been filled. Charities Housing reserves the right to start/stop the process at any time.

Send the following to

  1. Subject title of your email should read “Director of Property Management”
  2. Cover letter in pdf form
  3. Résumé in pdf form

Charities Housing is an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Charities Housing is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.