POSITION: Desk Clerk

LOCATION(S): Pensione Esperanza, San Jose

RESPONSIBLE TO: Property Manager


BENEFITS: This is a part time, hourly, non-exempt position.

COMPENSATION: $15.00 - $15.15 per hour (graveyard shift differential rate)



  1. High School Diploma or equivalent
  2. Ability to relate well to residents, guests, and other staff.
  3. Must be mature and responsible.
  4. Must be able to show the can exercise good judgment.
  5. Must be flexible in attitude and work schedule
  6. Must have good communication skills & telephone manners.
  7. Previous experience of similar type desirable.
  8. Demonstrate ability to work alone and follow directions.


Under the supervision of the Property Manager, the desk clerk is responsible for the security of the public areas of the building. Greet guests, answer questions, and answer the telephone. Monitor the security / TV system screens and report any suspicious activity. Desk clerk is responsible for the clean appearance of the desk area and for enforcing rules regarding the lobby and library areas. Other duties as assigned by the Resident Manager.


  1. Be the public person at the front desk. Always present a good appearance (neat and clean). Greet guests and give entry to vendors or those (other than residents) visiting the property.
  2. Answer questions, give information regarding application and unit availability, answer the telephone, and take messages that are legible and complete in content.
  3. Observe the TV security monitors and report any suspicious activity. In the event of an emergency, respond to the appropriate service by calling 911 and then the Property Manager.
  4. Enforce policy regarding after hours guests. Register all overnight guests.
  5. Enforce prohibition against eating food in the lobby area and make sure that all litter is picked up immediately. Notify the janitor for large clean-up needs.
  6. Responsible for after-hours writing of work order requests on the Maintenance Request Form including all relevant information such as date received and permission to enter.
  7. Perform other duties as requested by the Resident Manager


  1. Computer use.
  2. Sitting at desk for extended periods of time.
  3. Periodic walking of property, which may require walking up and down stairs.
  4. The ability to lift/move/carry up to and including 50 pounds.

To apply: This position will remain open until filled. We reserve the right to start the hiring process at any time.

Please submit the following as attachments to info@charitieshousing.org:
1. A cover letter
2. A copy of your résumé

Looking to make immediate hire(s).

Principals only. No calls please. We will only respond to those persons who are deemed qualified at the sole discretion of Charities Housing. For more information about Charities Housing, please visit our website www.charitieshousing.org.

Charities Housing is an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Charities Housing is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.