POSITION: Resident Services Manager

COMPENSATION: $80,000 to $100,000/Year DOE

BENEFITS: Health, dental, vision, FSA, EAP, life insurance (LTD), 401(K), paid sick, vacation and holidays.

Charities Housing’s mission is to develop, own and manage the highest quality affordable housing for extremely low and very low-income individuals, families, and those in our community with special needs. For 30 years, through service enhanced property management and structured resident involvement, Charities Housing has fostered and supported the highest standards of human dignity in our communities. The culture at Charities embraces a respectful, diverse, and empowered environment. We value a healthy work-life balance and encourage everyone to speak up and step up. Growth, mentorship, and training are priorities for our teammates. We like to think outside the box and keep our entrepreneurial spirit alive and strong as the company continues to grow. We believe in working hard, but also having fun along the way and celebrating our accomplishments.

This position offers a 4% of annual salary sign-on bonus for new hires!

SCOPE:

PREREQUISITES:
Experience: Must have experience in Affordable Housing Resident Services, particularly with at risk populations, such as Rapid Re-Housing and Permanent Supportive Housing. Work related experience in social work or related field.
Ability: Must show ability to oversee multiple social services programs internally and provided by third party agencies. Understanding of contracts or Memorandum of Understandings (MOU).
Organization: Must be well organized and have the ability to prioritize duties and responsibilities, ability to multitask, and deal effectively and professionally with people and work in a fast-paced office environment.
Languages: Bilingual a plus.

MINIMUM QUALIFICATIONS:
Education: College Degree in social work or related field. Bachelor’s degree preferred.
Experience: Minimum three years’ experience in affordable housing resident services; or any equivalent combination of education, training, and experience, which provides the requisite knowledge, skills, and abilities for this job.

SUPERVISION RECEIVED:
Receives direct supervision from the Associate Director of Property Management and may receive direction from higher level positions. May provide general supervision to lower-level positions.

ESSENTIAL JOB FUNCTIONS:
The following duties are normal for this position, but this list is not to be deemed all-encompassing. Other duties may be required and assigned.

• Ability to oversee multiple social services programs provided by third party agencies.
• Familiarity and understanding of contracts or MOUs providing Resident Services to ensure compliance.
• Review monthly and quarterly reports and identify areas that need improvement.
• Conduct needs assessments for Charities Housing’s resident population based off reports provided by service providers as well as resident input.
• Assist in evaluating Resident Services outcome measurements to ensure program offerings are met and resident needs are identified.
• Use Resident Services provided data and reporting as a tool for program reviews and quality improvement.
• Provide input on the development of resident services budgets and responsible for monitoring budgets and reporting on variances.
• Locate, develop, and maintain networks and partnerships with relevant service providers and community organizations. Establish services directory and relationships with local service providers.
• Provide information required to submit relevant grant applications when available.
• Participate in community groups working to improve services for residents in order to develop new resources that address unmet needs.
• Facilitate effective working relationships between Resident Services and Property Management staff.
• Contribute to a positive and effective teamwork environment with colleagues.
• Completes all required statistical records and reports in a timely manner.
• Design and implement evaluation tools to assess quality of services and resident satisfaction.
• Attend monthly property resident services meetings, trainings, and other appropriate meetings.

PHYSICAL REQUIREMENTS:

• Extensive use of computers and telephones.
• Sitting for extended periods of time.
• Driving or ability to travel between various locations in Santa Clara County.

The above is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.